Frequently Asked Questions (FAQ)
1. What products do you offer?
We provide premium-quality luxury bags, watches, wallets, shoes, and accessories. We also offer a custom sourcing service where you can request any specific item by sending us a picture.
2. Are your products original?
Our items are premium-quality luxury-inspired or custom-sourced pieces. Product quality, materials, and craftsmanship are clearly mentioned in each listing.
3. Do you offer a custom sourcing service?
Yes. If you cannot find the item you’re looking for, you can send us a picture on WhatsApp or submit a request through our Custom Order Form. We will source it for you and provide available options.
4. How long does it take to process an order?
Standard orders take 1–2 business days for processing.
Custom-sourced items may take slightly longer depending on availability.
5. How long does shipping take?
We ship worldwide through reliable couriers, including FedEx.
Delivery time depends on your location but typically ranges from 5–12 business days.
6. How will I receive my tracking number?
Once your order is shipped, your tracking number will be emailed or sent to your WhatsApp. You can track your order through our Track Order page.
7. What payment methods do you accept?
We support a variety of secure payment methods, including:
PayPal Invoice, Credit/Debit Card (secure link), International Bank Transfer, and Crypto.
8. Do you accept returns or exchanges?
Because of the nature of luxury-sourced items, all sales are final.
If your item arrives damaged or incorrect, contact us immediately and we will resolve it.
9. Can I pay cash on delivery?
Cash on Delivery is not available for international shipments.
All orders must be prepaid using secure payment methods.
10. What if the product I want is out of stock?
Simply send us a picture on WhatsApp or submit a Custom Order Request. Our team will search and provide options for you.
11. Do you ship to all countries?
Yes, Brandliy ships worldwide. If your country has specific requirements, our support team will inform you before processing your order.
12. How do I contact customer support?
You can reach us through:
Email: support@brandliy.com
WhatsApp: +7 373 273599
We aim to respond within 12–24 hours.